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I sometimes see error messages when I try to access/edit my account using Mac OS X. Why?

If you're having problems navigating in or accessing your account, please try one or more of the potential solutions listed below.

Clear your cache and delete your cookies.

If you use Safari:

 

  1. Click Safari in the upper left corner of your display.
  2. Select Reset Safari from the menu.
  3. A pop-up box will appear. Click Reset.
  4. Click Safari again.
  5. Select Empty Cache from the menu.
  6. A pop-up box will appear. Click Empty.

If you use Mozilla Firefox:

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  1. Click Tools at the top of your browser window.
  2. Click Clear Private Data.
  3. Check Cache and Cookies.
  4. Click Clear Private Data Now.
Make sure you have JavaScript enabled in your browser.
Read these instructions to learn how to update your internet browser version or change your browser settings.

Check your SSL configuration (SSL 2.0, SSL 3.0, & TLS 1.0 must be selected)

If you use Safari:

  1. Click Safari in the upper left corner of your display.
  2. Click Preferences.
  3. Select the Security icon and ensure that Enable plug-ins, Enable Java, and Enable JavaScript are checked.
  4. Close the window.
If you use Mozilla Firefox:
  1. Click Firefox in the upper left corner of your display.
  2. Click Preferences.
  3. Select the Advanced icon.
  4. Select the Security tab and ensure that Use SSL 2.0, Use SSL 3.0, and Use TLS 1.0 are checked.
  5. Close the window.

Switch off Internet Security programs such as Zone Alarm, Norton Internet Security, Black Ice, Kerio Personal Firewall or Webwasher.

Use a different Google webserver (e.g., adwords.google.co.uk, adwords.google.fr, adwords.google.de, adwords.google.es) or try accessing your account via this link. If the problem remains, try using a different browser, e.g., Camino or Opera. Always use the most current version.

Access your account from a different computer or network.
If this is successful, the problem is probably caused by a configuration problem in your browser, operating system or your network. Please check with your respective vendor, provider, or customer support.

Enter your Google domain (i.e. google.com, google.at, google.fr, etc.) among the allowed pages.

If you use Safari:

  1. Click Safari in the upper left corner of your display.
  2. Click Preferences.
  3. Select the Security icon.
  4. Click the Accept Cookies radio button for 'Only from sites you navigate to.'
  5. Close the window.

 

If you use Mozilla Firefox:

  1. Click Firefox in the upper left corner of your display.
  2. Click Preferences.
  3. Select the Privacy icon.
  4. Select the Cookies tab.
  5. Check 'Allow sites to set Cookies.'
  6. Click Exceptions.
  7. Add 'https://adwords.google.xx' to the 'Address of website' field ('xx' being your domain name's extension, such as com, at, or fr).
  8. Click Allow.
  9. Close the window.

 

Note: The instructions above are for the following browser versions: Safari 2.0, and Firefox 1.5. If you're unable to perform the suggested operations with these instructions, please refer to your browser's help center.



 
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